Privacy policy

At Nail Nation Pty Ltd (“Nail Nation”), we’re all about empowering your Press. Slay. Repeat. experience while keeping your personal information safe and secure.

Nail Nation is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit the Nail Nation website, shop with us online, or interact with us through other digital platforms.

1. WHAT PERSONAL INFORMATION WE COLLECT

1.1 We may collect personal information, including but not limited to:

- Name, address, email address, phone number
- Date of birth
- Purchase history and preferences
- Payment details (only partial card data is visible to staff)
- IP address, browser type, and device information
- Information from cookies and tracking technologies
- Social media interactions and marketing preferences

2. HOW WE COLLECT PERSONAL INFORMATION

2.1 We collect information through:

- Online purchases and checkout.
- Newsletter subscriptions and loyalty programs.
- Contact forms and customer service interactions.
- Cookies and analytics tools (e.g. Google Analytics).
- SMS marketing opt-ins.
- Third-party platforms (e.g. Shopify, Omnisend).

2.2 We may also receive information from third parties, including advertising networks and analytics providers.

3. WHY WE COLLECT YOUR INFORMATION

3.1 We collect and use your personal information to:

- Process orders and payments.
- Deliver products and services.
- Communicate with you about your orders
- Send marketing and promotional materials (with your consent).
- Improve our website and customer experience.
- Manage loyalty programs and giveaways.
- Comply with legal obligations.

3.2 You may opt out of marketing communications at any time using the unsubscribe link or by replying “STOP” to SMS messages, or by emailing us at contact@nailnation.com.au

4. COOKIES AND TRACKING TECHNOLOGIES

4.1 Our Nail Nation website uses cookies to enhance your browsing experience and collect usage data. Cookies help us:

- Recognise returning visitors.
- Analyse website traffic.
- Deliver targeted advertising.

4.2 You can manage cookie preferences in your browser settings. Please note that disabling cookies may affect website functionality.

5. DISCLOSURE OF PERSONAL INFORMATION

5.1 We may disclose your personal information to:

- Our staff and service providers.
- Third-party platforms (e.g., Shopify, Omnisend, Google).
- Payment processors and delivery partners (e.g. Australia Post).
- Overseas data storage providers (e.g. in the EU, USA, NZ, Japan).
- Law enforcement agencies, when required by law.

5.2 We take reasonable steps to ensure third parties comply with Australian privacy laws.

6. SECURITY OF YOUR INFORMATION

6.1 We use industry-standard security measures, including SSL encryption, to protect your personal information.

6.2 Only authorised personnel have access to sensitive data, and credit card details are processed securely by our merchant bank.

7. ACCESS AND CORRECTION

7.1 You may request access to your personal information or ask us to correct inaccuracies by contacting us at contact@nailnation.com.au.

7.2 We may require identification to confirm it’s you, before releasing information.

8. OVERSEAS DISCLOSURE

8.1 Some personal information may be stored or processed overseas. We take reasonable steps to ensure that overseas recipients do not breach Australian privacy laws.

9. CHANGES TO THIS POLICY

9.1 We may update this Privacy Policy from time to time. The latest version will always be available on the Nail Nation website.

10. CONTACT US

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at contact@nailnation.com.au

© Resolve Legal Australia (ABN 59 7189 734 03).  All Rights Reserved. This document was last updated on 1st November 2025.